How to Fix Restricted Facebook Account [Updated 2025]

You’re running Facebook ads, but suddenly get a notification: “Your account is restricted for 6 days,” and sometimes there’s no specified duration. The reason often stems from Facebook’s belief that your activities violate Community Standards, preventing you from performing familiar actions like posting or running campaigns. At this point, you’re probably wondering: will your account be “frozen” permanently, or is there still a way to handle it and continue growing your business with advertising? In this article, BHW will help you understand the common reasons for account restrictions, while also suggesting specific solutions for each case. Let’s find out the details right now!

Reasons why your ad account is restricted by Facebook for no reason.

Many advertisers wonder why their accounts are restricted, even though they claim to have no banned words on Facebook Ads or have not violated any policies. In reality, the cause lies in major changes to how Facebook has managed advertising in recent years.

The impact of staff layoffs

After large-scale staff layoffs in the tech industry, including Meta, the number of employees dedicated to handling ads has sharply decreased. At the same time, hackers from many countries like Pakistan, Bangladesh, Russia, China, Malaysia, the Philippines, and so on have increased their activities. They create fake accounts or take control of real accounts to run illegal ads, causing Facebook to face a crisis.

Facebook uses machines to replace humans in the review process

To cope, Facebook almost entirely lets machines handle most of the review and inspection stages. The problem is that machines cannot understand context like humans. They only rely on a list of banned keywords or predefined sentence patterns to flag content. This leads to a situation where many legal, compliant ads are still flagged and restricted.

The balancing act between creativity and compliance

We understand that advertisers always want to create compelling content to attract customers. But at the same time, you must also ensure compliance with policies because Facebook is a private platform. That means we are forced to “play in their sandbox” and accept the strict rules they set.

Another important point we want to emphasize is that account restrictions often do not come from someone “hating” or “trolling” you. Most of these decisions are made by the automated system. Unfortunately, Facebook’s public support team is mostly made up of outsourced staff with little practical experience in running ads. Therefore, the advice they give is often inaccurate, even 80–100% incorrect. This is why running effective ads requires experience to “bypass” Meta’s algorithm and have quality accounts that have earned Meta’s trust. If you need help, please contact BlackHatWorld immediately via Telegram: @bhw_agency

Black Hat World is an official Facebook partner, with over 11 years of market presence and extensive experience in deploying a wide range of multi-industry advertising projects. Thanks to our strong resources and a team of Facebook Ads experts with deep knowledge of the algorithm, we have built a system of high-quality accounts, optimized for each industry to deliver outstanding performance.

We confidently affirm our position as a leading reputable provider of Facebook Ads account rentals specializing in sensitive industries. Not only do we ensure competitive pricing, but we also offer dedicated support, a clear warranty policy, and a transparent refund commitment, helping you confidently develop long-term advertising campaigns.

How to Fix Restricted Facebook Account [Updated 2025]

A restricted account not only disrupts a campaign but also directly affects revenue and brand. Do not worry too much, as we will share the most common and effective fixes below, helping advertisers quickly get their advertising activities back on track.

Verify identity or turn on Two-Factor Authentication

This is the most common and easiest reason to fix. When your account is restricted with a “needs identity verification” message, you just need to:

• Upload personal documents (ID card, passport, or driver’s license).
• Turn on two-factor authentication (2FA): choose to receive the code via SMS or through an authentication app like Google Authenticator.

Once completed, Facebook will conduct a review. The account is often reactivated immediately or within a few days, depending on the support team’s processing speed. Based on our experience, if the documents are clear and match, the success rate of recovery is very high.

For a restricted Ad Account

This is a more serious problem because when an Ad Account is locked, you will no longer be able to run ads in that account. Here are some solutions we recommend for you:

• Create a new ad account in the Business Manager (if Facebook still allows it).
• If you cannot create one, contact Facebook’s official support department, select the problematic account, and follow the instructions.
• If you are still stuck, a feasible solution is to create a new Business Manager with a completely different email and payment card.

Note that Facebook often links data, so if you reuse an old email or card, the risk of getting locked again is very high.

For a restricted Business Manager (BM)

When a Business Manager (BM) is restricted, the cause often comes from:

• Repeated policy violations by ads.
• Payment cards are being repeatedly declined.

Solutions for this situation include:

• Contacting support to appeal and prove that your advertising complies with policies
• If unsuccessful, create a new BM with a completely new email and card.
• At the same time, disconnect all assets (fanpages, domains, Instagram, pixels, etc.) from the old BM and move them to the new BM to continue operations.

An important note: A new BM usually needs a few days to a week to “warm up” before it can run ads smoothly. Don’t be impatient; start with a small budget to build trust.

For cases where a personal ad account is restricted

This is the most serious situation. When a personal account is restricted, the entire linked Business Manager and ad accounts will also be locked. Experience shows:

• Contacting support is always the first step, but you need to be patient because Facebook often responds slowly.
• Maintain a calm and polite attitude when communicating with support staff. Remember, you are working with real people; if you are harsh or negative, they may ignore you.

If it still cannot be resolved after many weeks, a “trick” many advertisers use is: Borrowing a personal account from a relative or friend (that has been active and stable for a long time) to create a new Business Manager and continue running ads. This is safe because you only use the account for “back-end” management, and your friends will not see your advertising activities.

A guide to applying AI to help ad accounts avoid restrictions

While running ads, advertisers must have often been frustrated by content being rejected by Facebook or accounts being restricted. For us, leveraging AI technology is a smart solution to reduce risks, especially in sensitive industries.

Use ChatGPT to review and rewrite content.

For example, we tried writing an ad for a product that supports the treatment of stomach ulcers – a field that is very easily blocked. The original copy may contain many violating elements, such as overly promising language, misleading statements, or unproven medical claims. When entering this section into ChatGPT with the prompt: “Analyze if this copy violates Facebook’s advertising policy?” ChatGPT will immediately analyze and point out the risky points, for example.

• Words promising absolute results.
• Unproven medical claims.
• Easily misleads readers about product effectiveness.

After that, we can ask ChatGPT to rewrite the copy in a more compliant way. For example: “Are you having problems with stomach ulcers? Our product contains natural ingredients that may help support digestion and improve health.” In this version, ChatGPT has refined it to avoid sensitive language and does not promise absolute results, only “may help,” which makes the ad safer.

Combine Bing AI to verify the latest policies

ChatGPT has one major drawback: its data only goes up to September 2021, so it may not have the latest changes in Facebook Ads policies. Therefore, relying only on ChatGPT does not guarantee that the copy is completely “safe”.

This is when Bing AI becomes a powerful “assistant.” Unlike ChatGPT, Bing AI connects directly to the internet and can check the latest updated advertising policies from Facebook. We just need to paste the copy into Bing with the prompt:

“Check if this ad copy complies with Facebook’s advertising policies.”

Immediately, Bing will analyze and compare it with current data and provide detailed feedback with a source link. This gives you a more solid basis before launching a campaign.

However, the limitation is that Bing AI only provides suggestions and analysis; it does not rewrite content like ChatGPT. Therefore, the most effective strategy is to get feedback from Bing and then go back to ChatGPT to edit the copy in an appropriate direction.

Optimal strategy when using AI in advertising.

To make it easy to visualize, we’ve summarized it into the following optimization process:

• Write the first content draft based on your idea.
• Paste it into ChatGPT to analyze and rewrite a “safer” copy.
• Use Bing AI to verify it against Facebook’s latest advertising policies.
• Go back to ChatGPT for further edits if needed, based on feedback from Bing AI.

Advertisers can leverage ChatGPT’s creative and flexible rewriting capabilities while combining them with Bing AI’s ability to verify updated policies. As a result, we can minimize the risk of being restricted by Facebook while maintaining sustainable effectiveness for the advertising campaign.

Having your Facebook account restricted is a situation no one wants, but it can be completely fixed if we understand the cause and apply the right solution. Always comply with advertising policies, proactively secure your account, and have a backup plan ready so your business operations are not interrupted.

Frequently asked questions

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This article is also available in other languages:

• 中文： 
• Русский: Как исправить ограниченный аккаунт Facebook [Обновлено 2025]
• English: How to Fix Restricted Facebook Account [Updated 2025]